Effective Date: 25.05.2025
At Dozticraft Outdoor Furniture, we are committed to delivering your order safely and on time. Please review the following details regarding our shipping and delivery process.
1. Delivery Timeline
All orders are processed within 1–3 business days. Once processed, the estimated delivery time is 8 to 14 business days, depending on your location and logistical factors.
Please note:
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery times may vary during peak seasons or due to unforeseen delays beyond our control.
2. Shipping Areas
We currently offer shipping across India. If your location is remote or not serviceable by our shipping partners, we will contact you for alternative arrangements.
3. Shipping Charges
Shipping is calculated at checkout based on the delivery address and product weight/size. In some cases, we may offer free shipping promotions — these will be clearly stated on the product or checkout page.
4. Order Tracking
Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery in real-time.
5. Delayed or Failed Deliveries
If your order is delayed beyond the standard delivery window, please contact our support team. We will coordinate with our logistics partners to resolve the issue promptly.
6. Damaged or Missing Items
If your product arrives damaged or items are missing from your order:
Contact us within 48 hours of receiving the delivery.
Include your order number, photos of the damage, and any relevant details.
We’ll assess the issue and arrange a replacement or solution as per our Refund & Returns Policy.
7. Contact Us
For any shipping-related questions, please contact:
Dozticraft Outdoor Furniture
92, West Chowbagha, Kolkata, West Bengal – 700100
Email: dozticraftoutdoorfurniture282@gmail.com
Phone: +91 70038 01206